Privacy Policy
Privacy Policy
How TNSE Electrical Projects collects, uses, and protects your personal information.
1. Introduction
TNSE Electrical Projects respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) in South Africa.
2. Information We Collect
We may collect the following information:
- Name and contact details (phone, email)
- Service request details
- Location information for service delivery
- Communication messages (WhatsApp, email)
- Website usage data (cookies and analytics)
3. How We Collect Information
- Website forms and inquiries
- WhatsApp or direct messaging
- Email communication
- Service bookings and consultations
- Website cookies and analytics tools
4. How We Use Your Information
- Provide electrical and solar services
- Respond to inquiries and requests
- Prepare quotes and project proposals
- Schedule installations and maintenance
- Improve website and service quality
5. Data Protection & Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Secure storage systems
- Restricted access to authorized personnel
- Encrypted communication where applicable
- Regular security monitoring
6. Sharing of Information
TNSE Electrical Projects does not sell your personal data. We only share information when necessary to deliver services.
- Internal technicians and engineers
- Trusted subcontractors (service delivery only)
- Legal authorities if required by law
7. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyze traffic. You may disable cookies in your browser settings at any time.
8. Your Rights (POPIA)
- Access your personal information
- Request correction of incorrect data
- Request deletion of your data
- Withdraw consent for data processing
9. Data Retention
We only retain personal information for as long as necessary to provide services, meet legal obligations, or resolve disputes.
10. Third-Party Services
We may use trusted third-party services such as:
- Website analytics tools
- Communication platforms (WhatsApp, email services)
- Hosting and infrastructure providers
11. Policy Updates
This Privacy Policy may be updated periodically. Changes will be reflected on this page.
We Respect Your Privacy
Your data security and trust are important to us at TNSE Electrical Projects.